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Customer Support

Got a problem with your printer? Do you find setting up a network difficult? Have an issue with you Hosting Account that you want help with? Bpenet can help and our remote assistance team are on hand to solve any problems you may have with your computer in a safe, secure and time efficient manner.
Remote assistance allows our trained staff to safely access your computer providing you have an internet connection and go straight to the root of the problem. With a range of services available and prices starting from just £10.00, remote assistance from Bpeinternet is the easiest way to solve problems effectively and quickly. Purchase your support credits today!

We take great pride in the relationships we’ve had the privilege of forming with our loyal customers over the years with web developers, bloggers, online business owners and graphic designers. We are always happy to receive your comments, questions and feedback.

Click below to purchase your support credits

Support Credits:

Each support credit costs £10.00 and we sell them in batches of 3 credits: 
total £30.00 – £35.25inc VAT 

Support Credits Terms & Conditions:

Credits are valid for one year after purchase Credits are not transferable to another entity; 

Credits must be pre-purchased and paid for in full BEFORE support is provided; 

Support Credit payments can only be made online through our Support Credit Management Solution; 

Bpenet will estimate how long a support task may take before commencement and may at their discretion ask for payment for additional credits before starting work. 

Whilst our support team will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Support times will be itemized and sent to the client on a monthly basis while they have active credits. 

The Terms and Conditions are subject to change with 30 days notice being given on the Bpeinternet website www.bpeinternet.co.uk/terms

These Terms and Conditions are subject to all other published Terms and Conditions published on www.bpeinternet.co.uk/terms

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