Products Supported 

• Ositis Winproxy windows based firewall, anti virus

• MySQL multi-thread database tool

• Sun ONE ASP (Chili!Soft) and Spice Pack

• Sun ONE RAQ range of Internet Servers

• VPOP3 Mail Server

A support plan can be written for any one of the above products or all of them.

 Support Delivery 

Support is delivered via our unique bpenet.webex support/conferencing software. This allows us to see what you can see and guide you to a solution of your problem. 

There are only three elements of cost:

• Your internet call (usually a local rate call)

• Your time

• Our time

When a problem occurs you call our support centre (+44 1323 769166) and give a brief description of the problem. To minimise the cost of the call we take down the problem and book a time with you for us to conduct a support session. The cost of the support session is comprised three elements mentioned above. 

This is a new concept in support delivery and means we can give cost efficient support anywhere in the world. 

Pay as you Go Plan 

This plan is suitable for ad hoc queries. There is a £150.00 Registration Fee per annum (for all Platforms) then a £0.75 or 1.20 Euro or $1.00 USD per minute charge for as long as the support session lasts. We do not charge for the time taken in the initial call in taking down the detail of your problem. 

This means that the total cost to you is:     

• Your local internet call

• Your time

• £0.75 per minute for our time

We ask for credit card details for this option and will advise you at the end of the session the amount that is to be debited. 

Formal Support Contract 

For those of you that want a fixed commitment we offer our fixed cost plan. The costs are detailed below.  This buys you 200 minutes of support time for the year. If you go over this time you can purchase either on the pay as you go plan or take another pre-paid plan module at a reduced price. 

The fee is taken in advance and can be paid annually in advance or quarterly in advance. 

Fixed Price Plans:   

The Basic Plan does not include patch updates or DOT releases, whereas the Gold Plan does. 

What do we Cover 

We will cover issues related to the product being covered by the contract. We do not cover Hardware issues other than those related to support specifically given for RAQ Cobalt Servers. 

What is our response time 

We will book your support session within 4 hours of you calling. We will always tell you how long we think it will take to resolve the problem once we have a full understanding. We will always keep you advised of progress.   

For support contracts for: 

1)   Small Office Servers

2)   Star Office Version 7

3)   MySQLserver 

Please contact our distributor Clarity Technology Tel: 08700 667270 Email: enquiries@clarity-group.co.uk

Finally

We strive constantly to give good support services. We always anxious to receive feedback on our service offering and welcome welcome any comments you may have.